Privacy Policy
Effective
This policy explains what information White Oak Wood Floors collects when you use this website, how we use it, and the choices you have. We collect only what we need to answer your questions and fulfill your order.
What we collect
When you send us a request through the form on this site, we receive the details you enter: your name, email address, phone number, company (optional), the type of project you describe, and your message. When you place an order, the order itself is handled by our online store at shop.whiteoakwoodfloors.com, which has its own privacy terms.
Like most websites, we also receive standard technical information when you visit: pages viewed, the device and browser you use, and approximate location derived from your network address. We use Microsoft Clarity and, where configured, Google Analytics to understand how visitors use the site so we can improve it. These tools set cookies and similar identifiers.
How we use it
- To answer your request, prepare a quote, and send samples when you ask for them.
- To follow up on an order, a custom milling project, or a delivery question.
- To keep the website working, secure, and useful.
We do not sell your personal information.
Text messaging (SMS)
If you give us your mobile number and tick the consent box on our form, or you text us first, we may text you about your own inquiry, quote, samples, or order. Consent is optional and is never a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Full program terms are on our SMS Terms page.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
Who we share information with
We share information only with the service providers that help us run this website and respond to you: our website and form hosting platform, email and text-message delivery providers, the analytics tools named above, and our online store platform for orders. Each is permitted to use your information only to provide its service to us. We may also disclose information when the law requires it.
Cookies and analytics
You can block or delete cookies in your browser settings. The site will still work, although some features may behave differently. Microsoft Clarity records how pages are used, masking text you type; see Microsoft’s privacy statement for details on how it handles that data.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Residents of California and other states with consumer privacy laws have additional rights, including the right to know, delete, and opt out of the sale of personal information; we do not sell personal information. To exercise any of these rights, send us a message through the contact page. We will respond within the time the applicable law allows.
Children
This website is intended for adults. We do not knowingly collect information from anyone under 16.
Changes to this policy
When we update this policy, we change the effective date at the top of the page. Continued use of the site after a change means you accept the updated policy.
This policy was prepared as a template for White Oak Wood Floors and should be reviewed by a qualified attorney.